{"id":1189310,"date":"2018-06-13T00:00:00","date_gmt":"2018-06-12T22:00:00","guid":{"rendered":"https:\/\/haussmann.galerieslafayette.com\/privacy-policy\/"},"modified":"2018-06-13T00:00:00","modified_gmt":"2018-06-12T22:00:00","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/haussmann.galerieslafayette.com\/en\/privacy-policy\/","title":{"rendered":"PRIVACY POLICY"},"content":{"rendered":"
<\/p>\n
Galeries Lafayette cares about protecting your personal data and respecting your privacy.<\/p>\n
This policy aims to inform you of practices concerning the collection, processing and sharing of data that you provide in-store and\/or via our e-commerce websites.<\/p>\n
Galeries Lafayette is understood to mean the company 44 Galeries Lafayette \u2013 44 GL, with registered office at 44-48 rue de Ch\u00e2teaudun \u2013 75009 Paris, as well as all companies operating stores or e-commerce sites under the Galeries Lafayette brand, subsidiaries or affiliates of the company 44 Galeries Lafayette \u2013 44 GL (hereinafter \u201cGaleries Lafayette\u201d).<\/p>\n
PREAMBLE<\/strong><\/p>\n We consider your personal data to be confidential and we give it special attention.<\/p>\n Personal data means any data that can be used, directly or indirectly, to identify you, in particular your name, sex, age, postal address, telephone number, email address, IP address, as well as any other data that you communicate directly, particularly via our website, or generated by your browser or any contact we may have with you, whether in-store or via our customer services department.<\/p>\n In accordance with our legal and regulatory obligations, we collect, use, share and store this information under highly secure conditions for a limited length of time, proportional to the purpose for which you communicated it to us.<\/p>\n <\/p>\n You trust us to process your data and we are obliged to be transparent about the ways in which we collect it.<\/p>\n We collect the data you provide when you use our services in-store and\/or online, in particular when you:<\/p>\n – Browse and visit our websites;<\/p>\n – Create a customer account;<\/p>\n – Join our loyalty scheme;<\/p>\n – Present your loyalty card;<\/p>\n – Apply for a Cofinoga credit card;<\/p>\n – Add products to your shopping basket;<\/p>\n – Place an order or request a return on our websites;<\/p>\n – Subscribe to the Galeries Lafayette \/ BHV newsletter or alerts;<\/p>\n – Contact customer services;<\/p>\n – Use WiFi in our stores;<\/p>\n – Ask or answer a question on the community chat;<\/p>\n – Take part in a game or competition;<\/p>\n – Complete a data collection form, such as a questionnaire or survey.\u00a0<\/p>\n Under no circumstances do we collect the email addresses of visitors automatically, without the latter having deliberately provided them to us. In the event that certain sections of the site are aimed at children aged under 15 and the latter have the opportunity to provide their personal data to us (for example by signing up for a game or competition), we ask them to seek parental permission before doing so.<\/p>\n Furthermore, some of the information requested on orders and forms is compulsory and is marked with an asterisk. This must be collected in order to process your order. As a result, if you fail to give a response we will be unable to process your order.<\/p>\n The entity responsible for processing data is 44 Galeries Lafayette \u2013 44 GL, parent company of the Department Store division, acting both on its own behalf and on behalf of its sales subsidiaries operating under the Galeries Lafayette brand (Magasins Galeries Lafayette, Galeries Lafayette Haussmann, Galeries Lafayette Voyage, Restauration Galeries Lafayette, Galeries Lafayette Outlet), as well as affiliated companies operating stores under the Galeries Lafayette brand and participating in the Galeries Lafayette loyalty scheme.<\/p>\n The personal data collected enables us to manage and process your orders and get to know you better in order to send you targeted offers, thus offering a more personal service.<\/p>\n We use your personal data for the purposes for which you supplied it, which are founded on one or several of the following legal bases:<\/p>\n – In order to provide services to you;<\/p>\n – Your consent;<\/p>\n – Our legitimate interests;<\/p>\n – A legal, regulatory, judicial or administrative obligation.<\/p>\n The table below details the data that we are able to collect and the way in which we use it, as well as the intended purpose and legitimate interests.<\/p>\n Personal data<\/strong><\/p>\n<\/td>\n Purpose<\/strong><\/p>\n<\/td>\n Objective\/ legitimate interest;<\/strong><\/p>\n<\/td>\n<\/tr>\n First name \/ Surname<\/strong><\/p>\n<\/td>\n – To identify you<\/p>\n<\/td>\n – To provide the product or service to an eligible person (loyalty scheme, personal shopper, order).<\/p>\n – To improve our services and your customer experience<\/p>\n – To personalise our communication<\/p>\n<\/td>\n<\/tr>\n Postal address<\/strong><\/p>\n<\/td>\n – To ship and deliver your orders<\/p>\n – To contact you<\/p>\n<\/td>\n – To execute a contract<\/p>\n – To communicate with you<\/p>\n<\/td>\n<\/tr>\n Email address<\/strong><\/p>\n<\/td>\n – To identify you<\/p>\n – To contact you<\/p>\n – To send you special offers<\/p>\n<\/td>\n – To identify you<\/p>\n – To keep you informed<\/p>\n – To send you adverts if you have consented to this<\/p>\n – To execute a contract<\/p>\n<\/td>\n<\/tr>\n Telephone number<\/strong><\/p>\n<\/td>\n – To contact you<\/p>\n<\/td>\n – To execute a contract<\/p>\n – To improve your customer experience<\/p>\n<\/td>\n<\/tr>\n Date of birth \/ Age<\/strong><\/p>\n<\/td>\n – To ascertain whether you are a legal minor\/adult.<\/p>\n – To get to know you better<\/p>\n<\/td>\n – To improve your customer experience<\/p>\n – To implement a legal obligation (minors)<\/p>\n<\/td>\n<\/tr>\n Gender<\/strong><\/p>\n<\/td>\n – To identify you<\/p>\n – To get to know you<\/p>\n<\/td>\n – To improve your customer experience<\/p>\n<\/td>\n<\/tr>\n Preferences communicated to the personal shopper<\/strong><\/p>\n<\/td>\n – To get to know you better<\/p>\n – To offer you personalised special offers and benefits<\/p>\n<\/td>\n – To execute a contract<\/p>\n – To improve our services and your customer experience<\/p>\n<\/td>\n<\/tr>\n Payment details<\/strong><\/p>\n<\/td>\n – To safely record your payments<\/p>\n – To process refunds<\/p>\n<\/td>\n – To execute a contract<\/p>\n – To detect fraudulent activity, abuse and security threats<\/p>\n<\/td>\n<\/tr>\n Purchase details<\/strong><\/p>\n<\/td>\n – To make personalised product recommendations<\/p>\n – To manage your orders<\/p>\n – To give you loyalty points<\/p>\n<\/td>\n – To execute a contract<\/p>\n – To improve our services and your customer experience<\/p>\n<\/td>\n<\/tr>\n Contact history<\/strong><\/p>\n<\/td>\n – To keep a record of the relationship<\/p>\n<\/td>\n – To execute a contract<\/p>\n – To improve our services and your customer experience<\/p>\n<\/td>\n<\/tr>\n Connection details<\/strong><\/p>\n<\/td>\n – To keep a record of the relationship<\/p>\n – To confirm orders<\/p>\n<\/td>\n – To execute a contract<\/p>\n – To improve our services and your customer experience<\/p>\n<\/td>\n<\/tr>\n Password<\/strong><\/p>\n<\/td>\n – To ensure the security of your connection<\/p>\n<\/td>\n – To execute a contract<\/p>\n – To prevent abuse and security threats<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Your personal data, collected in stores belonging to the Galeries Lafayette brand and\/or through our sites, can be transmitted to third parties subject to the limitations established by the applicable legal provisions and in accordance with this policy.<\/p>\n Third parties are defined as all companies other than the company 44 Galeries Lafayette \u2013 44 GL, responsible for processing your personal data or subsidiaries or affiliated companies operating stores under the Galeries Lafayette brand for won whose behalf the company acts (hereinafter \u201cThird Parties\u201d).<\/p>\n These Third Parties are:<\/p>\n 3.1 COMPANIES IN THE GALERIES LAFAYETTE GROUP<\/strong><\/p>\n In order to get to know our customers better and offer you relevant special offers, your personal data may be transmitted to other entities within the Galeries Lafayette Group, more specifically the subsidiaries and Companies belonging to the Galeries Lafayette Group, which consists of:<\/p>\n o Soci\u00e9t\u00e9 Anonyme des Galeries Lafayette\u00a0<\/p>\n o BHV Exploitation\u00a0<\/p>\n o 1001 Listes\u00a0<\/p>\n o Louis Pion Royal Quartz\u00a0<\/p>\n o GUERIN Joaillerie\u00a0<\/p>\n o Bazar Chic\u00a0<\/p>\n o Instant Luxe\u00a0<\/p>\n o Galeries Lafayette DEUTSCHLAND<\/p>\n <\/p>\n 3.2 COMMERCIAL PARTNERS<\/strong><\/p>\n Your personal data may only be transmitted to our commercial partners, more specifically the companies operating the product and service brands offered for sale in Galeries Lafayette stores and on our website, if you give your consent, or in order for said data to be processed in the same way and for the same purpose for which you had already granted us permission.<\/p>\n Our commercial partners are not authorised to use your data for any purpose other than that indicated at the time of collection.<\/p>\n 3.3 SUBCONTRACTORS<\/strong><\/p>\n Your personal data may be transmitted to external suppliers who process it on our behalf, in line with our instructions, particularly in terms of online payment, shipping of deliveries, publicity, IT systems security, or for statistical or survey purposes.<\/p>\n The transmission of your data to third parties is supervised in order to ensure the security of your data.<\/p>\n Specifically, these include third party companies providing support services, financial establishments, entities combatting fraud, providers of technological, logistical, transport and delivery services, customer services and\/or services analysing transactions carried out in Galeries Lafayette stores or on our websites in order to offer customers the guarantees necessary for commercial operations.<\/p>\n 3.4 STATE AUTHORITIES<\/strong><\/p>\n In order to fulfil our legal, regulatory, judicial or administrative obligations, or respond to requests from judicial and administrative authorities, we may be required to communicate your data to these authorities when legally obliged to do so.<\/p>\n 3.5 ANONYMISED DATA<\/strong><\/p>\n We may also share data which is deemed to be anonymised or aggregated with third parties, for statistical purposes. These third parties will not be able to identify you in any way.<\/p>\n Your personal data is processed and stored on servers located in the European Union. However, it is possible that this data may occasionally be transferred to a subcontractor whose servers are located in a third country to the European Union.<\/p>\n If necessary, we will inform you of this and we will take all necessary steps to ensure the security of your data and the respect of legal and regulatory obligations. In particular, we assure you that it will be protected in the same way as if they were used within the European Union.<\/p>\n <\/p>\n We retain your data for the duration of our commercial relationship and, in all cases, for the time necessitated by the reason for its processing.<\/p>\n The length of time for which we require your data varies in accordance with the type of personal data that you have provided and the purpose for which you communicated it to us.<\/p>\n Regardless of how long your data is retained, it will no longer be used to send you special offers by email or SMS beyond three years after your last interaction with us, that is to say either:<\/p>\n <\/p>\n Your data may be used in the execution of our contractual relationships, either because you have given your express consent, to protect and guarantee our legitimate interests or to fulfil a legal obligation.<\/p>\n However, you have the right to access, transfer, rectify or erase your data at any time, or to limit its processing. You can exercise this right:<\/p>\n You can also oppose the processing and storage of your personal data in our files, on legitimate grounds.<\/p>\n You have the right to oppose the use of your personal data for marketing purposes without justifying the legitimate grounds. If you have given us permission to use your data, for example in order to send you newsletters, you can withdraw this permission at any time.<\/p>\n If, for any reason, you consider our response to be unsatisfactory, you can make a complaint to CNIL (The National Commission on Information Technology and Civil Liberties), which is responsible for overseeing the protection of personal data within French territory.<\/p>\n <\/p>\n 7.1 General Principle<\/strong><\/p>\n We take all appropriate technical and organisational measures to ensure the security, integrity and confidentiality of your personal data and prevent all destruction, loss, alteration, disclosure of or intrusion or non-authorised access to this data, whether accidental or illicit.<\/p>\n 7.2 Security of transactions<\/strong><\/p>\n We pay close attention to questions concerning the security of payments online and in-store. Encryption is an essential measure for ensuring a high level of security for transactions on our site. We have adopted the SSL encryption process to protect all data associated with personal details and means of payment.<\/p>\n In all secure areas in which the URL address of galerieslafayette.com begins with https:\/\/ (“s” standing for secure), information is encrypted and therefore protected prior to its transfer via internet. Your bank details are encrypted and transmitted in a completely secure environment to our bank, Cr\u00e9dit Mutuel. They are never stored.<\/p>\n What\u2019s more, using the SIPS system from the company OGONE, a partner of Galeries Lafayette, your bank card number is never transmitted online without being encoded using SSL encryption. You can therefore make purchases in total security.<\/p>\n 7.3 Management of security loopholes<\/strong><\/p>\n We have implemented a procedure for the prevention, management and remediation of security loopholes and notification of personal data breaches in accordance with the legal and regulatory provisions. This procedure enables us to deal effectively with any vulnerabilities and potential breaches regarding personal data.<\/p>\n In the case of a personal data breach, we undertake to inform the relevant authorities, that is to say the CNIL, as quickly as possible, if possible no more than 72 hours after having learnt of it, if the breach in question is likely to create a risk to rights and liberties.<\/p>\n We are also committed to informing you, as soon as possible, if this breach is likely to create a high risk in terms of your rights and liberties. We will also inform you of the measures taken to remediate the breach of your data, including measures to minimise its consequences.<\/p>\n We may have to amend this privacy policy. If any of these amendments are liable to lead to a reduction in your rights, we will inform you directly using the contact method you provided to us.<\/p>\n If you have any questions, you can contact our customer service department, which can be reached:<\/p>\n – by phone on +33 (0)9.69.39.75.75 (standard rate call from Monday to Saturday 9:00 to 19:00)<\/p>\n – by email to relationclientele_gl@prod.lasercontact.fr<\/a>.<\/p>\n\n
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