{"id":1189312,"date":"1970-01-01T00:00:00","date_gmt":"1969-12-31T23:00:00","guid":{"rendered":"https:\/\/haussmann.galerieslafayette.com\/?page_id=1189312"},"modified":"2025-03-11T10:10:11","modified_gmt":"2025-03-11T09:10:11","slug":"client-service","status":"publish","type":"page","link":"https:\/\/haussmann.galerieslafayette.com\/en\/client-service\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:90%\">\n<h5 class=\"wp-block-heading\">Any question?<\/h5>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-6f49739d49d702d82c83da5d11b5a464\">The Galeries Lafayette Paris Haussmann Customer Service can be contacted from Monday to Saturday from 10am to 8.30pm and on Sundays and public holidays from 11am to 8pm. By telephone on +33(0)1 42 82 34 56 or via our contact form.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n\n\n\n<style>\r\n#easi_fielddiv_CS_RequestObjectEntity { display: none !important; }\r\n\/*Style globale appliqu\u00e9 sur la zone qui encapsule le formulaire*\/\r\n#easiformarea {\r\n    margin: 20px;\r\n}\r\n\r\n\/*Style g\u00e9n\u00e9rique pour les balises span et div de la zone easiformarea*\/\r\n#easiformarea > form > div {\r\n    position: relative;\r\n    display: table;\r\n    margin-bottom: 15px;\r\n}\r\n#easiformarea span {\r\n    display: table-cell;\r\n    vertical-align: top;\r\n    color : #000000;\r\n   \r\n}\r\n#easiformarea span:first-child {\r\n    width: 180px;\r\n}\r\n\r\n\/*Style pour les titre et les libell\u00e9s des champs*\/\r\n#easiformarea label {\r\n    font: 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id=\"easiwebform-9\" charset=\"utf-8\" type=\"text\/javascript\" src=\"https:\/\/galeries.easiwebforms.net\/static\/shell.js\"><\/script>\r\n<script>\r\n  esw.forms.create({\r\n        \"solutionId\": \"2d4136a0317539084ec0ceb23ee5903bbea555d0\",\r\n        \"formId\": \"9\",\r\n        \"language\": \"fr\",\r\n        \"buildinelement\": null\r\n  });\r\n<\/script>\r\n<script>\r\nvar myVar = setInterval(function() {\r\nElement = document.getElementById('fld_CS_RequestObjectEntity');\r\nif (!!Element) {\r\nElement.value = 9;\r\nElement.dispatchEvent(new Event(\"change\"));\r\nclearInterval(myVar);\r\n}\r\n}, 800);\r\n\r\n<\/script>\n\n\n\n<div style=\"height:51px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Frequently Asked Questions<\/strong><\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-5fbb8cb266a8e9a0748ba13a43c59bed\">Our FAQ section provides simple answers to frequently asked questions.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-5c55bb2d13269164c455f9c7217564c3 is-layout-flow wp-block-details-is-layout-flow\"><summary>What are the opening hours of the Galeries Lafayette Paris Haussmann store?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-6969433c9011cb0bee13b582b23421f5\" style=\"color:#000000ad\">The Coupole and Men&amp;#39;s stores are open Monday to Saturday from 10am to 8.30pm and on Sundays from 11am to 8pm.\r\nThe Gourmet store is open Monday to Saturday from 9.30am to 9.30pm and on Sundays from 11am to 8pm.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-93cff6bb0da05cec46b83720d766fae9\" style=\"color:#000000ad\">Please consult our <a href=\"https:\/\/haussmann.galerieslafayette.com\/en\/plan-my-visit\/\"><em>Plan my Visit<\/em> <\/a>page to find out the exceptional opening hours of your Galeries Lafayette store on public holidays.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-4138efb82fa6f30eb6f6290f3f0a9d28 is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I access the terrace of Galeries Lafayette Paris Haussmann?<br><\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-2a502bcf81e2a76ad89d6eaaaaefd0df\" style=\"color:#000000ad\">From the Eiffel Tower to the Montmartre district, the Galeries Lafayette terrace offers you a breathtaking view of Paris. To get there, take the escalators to the 8th floor during the store&amp;#39;s opening hours. For more information, see the page on <a href=\"https:\/\/haussmann.galerieslafayette.com\/en\/the-terrace-at-galeries-lafayette\/\"><em>the Terrace<\/em><\/a>.<\/p>\n\n\n\n<p class=\"has-small-font-size\"><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-51e150cf6bcd4e1c351eaaf2f830e7fb is-layout-flow wp-block-details-is-layout-flow\"><summary>What payment methods do you accept?<br><\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-9c07859ec713ae366ba19c1887ee63fc\" style=\"color:#000000ad\">To facilitate your transactions in complete security, we accept several methods of payment in store:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-text-color has-link-color has-small-font-size wp-elements-268650d91514a5af2951d770bb9b5e77\" style=\"color:#000000ad\"><strong>Cofinoga card<\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color has-small-font-size wp-elements-2ce157ac6c6222c16f68e01741b87512\" style=\"color:#000000ad\"><strong>Cash:<\/strong> Euros<\/li>\n\n\n\n<li class=\"has-text-color has-link-color has-small-font-size wp-elements-6d4fd1d418dcc839fab9b8fcfc6bfe3b\" style=\"color:#000000ad\"><strong>Vouchers and gift cards<\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color has-small-font-size wp-elements-aae5b29a5b5f278f6b7f9c0b619528c0\" style=\"color:#000000ad\"><strong>Bank cards:<\/strong> Visa, Mastercard, American Express, JCB, Union Pay<\/li>\n\n\n\n<li class=\"has-text-color has-link-color has-small-font-size wp-elements-41c2fe80b4f7472548dfef378646bac7\" style=\"color:#000000ad\"><strong>PayPal and bank transfer<\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color has-small-font-size wp-elements-7d333607652f617f11dce6562f56ff47\" style=\"color:#000000ad\"><strong>Alipay and Wechat pay&nbsp;<\/strong><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-6c1db6c4670d0c6497c466ecd1116007 is-layout-flow wp-block-details-is-layout-flow\"><summary>How can I benefit from tax refunds when making a purchase in a store?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-f5824047e964ad595e26b714c20780ad\" style=\"color:#000000ad\">Galeries Lafayette offers a tax refund service for items purchased in-store. In order\r\nto be eligible for a VAT refund of up to 12%, several conditions must be met:\r\npurchases must exceed \u20ac100 in-store, you must reside outside the European Union\r\nand be over 16 years of age. More information on the<a href=\"https:\/\/haussmann.galerieslafayette.com\/en\/tax-refunds\/\"><em> Tax Refunds<\/em> <\/a>page.<\/p>\n\n\n\n<p class=\"has-small-font-size\"><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-69185d64d8396fbcddb13e3d45b2f03e is-layout-flow wp-block-details-is-layout-flow\"><summary>What activities to do in Paris?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-02e77882a10b74bf205e99fbba7cdc43\" style=\"color:#000000ad\">Fashion shows, shopping, restaurants or history, Paris is a city rich in original\r\nactivities. The team at our <strong><em><a href=\"https:\/\/haussmann.galerieslafayette.com\/en\/a-tourism-information-point-at-the-haussmann-store\/\">Tourist Information Office<\/a><\/em><\/strong> is at your service to help you organize your stay in the capital. This space also allows you to buy tickets on the spot for a wide selection of activities.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-7770c1038bb2d425a9bce8f5a151fc91\" style=\"color:#000000ad\">Bien plus qu\u2019une simple destination shopping, aux Galeries Lafayette nous vous proposons des exp\u00e9riences in\u00e9dites pour d\u00e9couvrir l\u2019art de vivre \u00e0 la fran\u00e7aise : atelier macaron, cours de cuisine, d\u00e9fil\u00e9 et bien d\u2019autres encore. R\u00e9servez vos activit\u00e9s parisiennes sur <a href=\"https:\/\/haussmann.galerieslafayette.com\/en\/experiences\/?utm_source=site+hsm&amp;utm_medium=page-formulaire-contact\"><strong><span style=\"text-decoration: underline;\">notre page<\/span><\/strong><\/a>.\r\n\r\nMuch more than a mere shopping destination, at Galeries Lafayette we offer you\r\nunique experiences to discover the French art of living: macaroon workshop, cooking classes, fashion shows and much more. Book your Parisian activities on <strong><a href=\"https:\/\/haussmann.galerieslafayette.com\/en\/experiences\/\">our page<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"has-small-font-size\"><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-b510e3bd2632ef27fd133725e727681e is-layout-flow wp-block-details-is-layout-flow\"><summary>Do you offer a personal shopper service?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-3e4b3ac43d87c1de2a6c38c6c5cf6e7e\" style=\"color:#000000ad\">Yes, we offer a Personal Shopping service free of charge for purchases of \u20ac1000 or\r\nmore. Our team of personal shoppers is at your disposal to advise and assist you\r\nthroughout your shopping experience. For more information, please visit the\r\n<strong><a href=\"https:\/\/haussmann.galerieslafayette.com\/en\/your-personalised-services\/\">Personal Shopping page<\/a><\/strong>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-418b0d4e3db020ce0f7aa973cb0c3031 is-layout-flow wp-block-details-is-layout-flow\"><summary>What is the Hands-Free Shopping service?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-4c24c6cf8ab5930322465ed3bcb0e6b3\" style=\"color:#000000ad\">Hands-free shopping is simple and free of charge, allowing you to shop without\r\nbeing encumbered by bags. Once you have finished shopping, you can request\r\nhome delivery or pick up all your purchases at the Click &amp;amp; Collect area (floor -1). For more information, please visit the <strong><a href=\"https:\/\/haussmann.galerieslafayette.com\/en\/hands-free-shopping\/\">Hands-free Shopping<\/a><\/strong> page.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-d188b5348d62abd48fd282407d329998 is-layout-flow wp-block-details-is-layout-flow\"><summary>Where can I find the list of brands available at Galeries Lafayette?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-1e58396d3322ba1fec07ea7300c10dbc\" style=\"color:#000000ad\">All the brands available in your Galeries Lafayette Paris Haussmann store can be\r\nfound on the <strong><a href=\"https:\/\/haussmann.galerieslafayette.com\/en\/brand\/\">Brands page<\/a><\/strong>. You can also see where the brands are located using the <a href=\"https:\/\/haussmann.galerieslafayette.com\/en\/plan-galeries-lafayette-paris-haussmann\/\">store map<\/a>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-d99282e8b36369d564a3e7f8da36e047 is-layout-flow wp-block-details-is-layout-flow\"><summary>Which restaurants should you visit in Paris?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-e2e3c2fa6107e14d74dfc6733b1f8a7e\" style=\"color:#000000ad\">The department store has several dining areas where you can have lunch or enjoy a sweet or savory gourmet break during your shopping trip. Galeries Lafayette Paris Haussmann offers a wide range of cuisines, ideal for discovering specialties from around the world. French, Asian, Mediterranean flavors, gourmet restaurants or snacks on the go, our Parisian chefs will provide you with an unforgettable culinary experience, whatever your desires. Find the full range on our <strong><a href=\"https:\/\/haussmann.galerieslafayette.com\/en\/category\/best-restaurants-in-paris\/\">restaurants<\/a><\/strong> page.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-4ed00b804acf4e69c274e5d01e094e5f is-layout-flow wp-block-details-is-layout-flow\"><summary>What is the Wellness Galerie?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-93a8f0e3eda772a9a77d21fc3328c639\" style=\"color:#000000ad\">The Wellness Galerie is located on level -1 of the Galeries Lafayette Paris\r\nHaussmann store. It is a space dedicated to well-being and beauty, bringing together a selection of the best experts in these fields. Treat yourself to a unique and personalized experience to take care of yourself and recharge your batteries.\r\nDiscover the full range of treatments and book your services at: https:\/\/wellness.galerieslafayette.com\/en<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-ef3a984534232054045f01798946c33d is-layout-flow wp-block-details-is-layout-flow\"><summary>What are Galeries Lafayette&#8217;s CSR commitments?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-27992a5eddc648b4c8910c11b0b22f0a\" style=\"color:#000000ad\">For several years now, Galeries Lafayette has been committed to more responsible fashion, with its Go for Good selection, but also with numerous initiatives and services to be a player in more responsible fashion.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-e4cdf7431b37af6d5788ff40f644e2b1\" style=\"color:#000000ad\">The drivers of our CSR approach include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-text-color has-link-color has-small-font-size wp-elements-d26b2217a3d6ffd20cb23d07e46e0b78\" style=\"color:#000000ad\"><strong>The Go for Good selection<\/strong>: Promoting more responsible fashion means offering more and more ways to consume fashion differently. Thus, through our Go for Good selection, nearly 800 brands offer products with a lower impact on the environment online and in-store.<\/li>\n\n\n\n<li class=\"has-text-color has-link-color has-small-font-size wp-elements-4abe23fa7bd2b3a1fe15c898916a9f12\" style=\"color:#000000ad\"><strong>The [RE]STORE<\/strong>: This space dedicated to second-hand and vintage goods offers a selection of unique items to encourage a more circular fashion industry and give\r\nproducts a second lease of life. Located on the 3rd floor of the Coupole store.<\/li>\n\n\n\n<li class=\"has-text-color has-link-color has-small-font-size wp-elements-da0b82d9babcd2c6816c6914d9481f90\" style=\"color:#000000ad\"><strong>Rounding-up at checkout<\/strong>: Galeries Lafayette provides long-term support to partner associations working on issues such as more responsible fashion, women&amp;#39;s rights and the fight against insecurity &#8211; Emma\u00fcs D\u00e9fi, Fondation des Femmes, Casa 93 and C\u00e9kedubonheur.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-0f7f555e762a8719a921f4e513ed3739\" style=\"color:#000000ad\">More information on <a href=\"https:\/\/haussmann.galerieslafayette.com\/en\/our-sustainability-commitments\/\">our commitments<\/a>.<\/p>\n<\/details>\n\n\n\n<div style=\"height:51px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-small-font-size\">Your data is collected by GALERIES LAFAYETTE HAUSSMANN, the data controller, for the purposes of customer relationship management, statistics, surveys and satisfaction surveys. Your data is intended for GALERIES LAFAYETTE HAUSSMANN, the companies of the Galeries Lafayette Group and their authorized subcontractors, some of which may be located outside the European Union. This sharing of data between the brands of the Galeries Lafayette group is carried out in order to improve our brands&amp;#39; knowledge of customers, improve our offers and your satisfaction. You have the right to access, rectify and delete your data, which you can exercise at any time by sending an email to: relaiscil@galerieslafayette. To find out more about our Cookies and Privacy policy, click <a href=\"https:\/\/www.galerieslafayette.com\/service\/service-confidence\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Any question? The Galeries Lafayette Paris Haussmann Customer Service can be contacted from Monday to Saturday from 10am to 8.30pm and on Sundays and public holidays from 11am to 8pm. By telephone on +33(0)1 42 82 34 56 or via our contact form. Frequently Asked Questions Our FAQ section provides simple answers to frequently asked [&hellip;]<\/p>\n","protected":false},"author":69,"featured_media":1332832,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":{"1":"page","4":"has-post-thumbnail"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact Us - Galeries Lafayette Paris Haussmann<\/title>\n<meta name=\"description\" content=\"Need some help shopping with us? You can contact us the online. 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