General Terms and Conditions of Sale – Galeries Lafayette Haussmann

I. General provisions

1. Identification of the store

Unless otherwise specified, the author of the offer and the seller of the products and services offered in store is:

Galeries Lafayette Haussmann – GL HAUSSMANN, a simplified joint-stock company with a share capital of €217,404,572, whose registered office is located at 27, rue de la Chaussée d’Antin, 75009 Paris, registered with the Paris Trade and Companies Register under number 572 062 594.

The store’s customer service team can be reached by telephone from mainland France on 01 42 82 38 08 (no surcharge), from 9.30 a.m. to 8.30 p.m. Monday to Saturday and from 11 a.m. to 7 p.m. on Sundays. They can also be contacted by post at the following address:

Galeries Lafayette Haussmann 40 bld Haussmann 75446 PARIS Cedex 9 France

By email: [email protected] ; or via the dedicated contact form: https://haussmann.galerieslafayette.com/service-clientele/.

Galeries Lafayette offers products and services for sale to individuals purchasing one or more products for their personal use and not for resale. Galeries Lafayette reserves the right to refuse a sale if it suspects that the purchase does not fall within this scope or is abnormal.

These general terms and conditions of sale are intended to define the rights and obligations of Galeries Lafayette and its customers in relation to in-store sales.

Any purchase made in the store implies full acceptance of these general terms and conditions of sale, which are available at the Le Concierge and Lafayette Services areas of the store and on galerieslafayette.com, under the ‘Our stores’ section.

2. Prices and payment

The applicable price of products for immediate purchase by the customer is indicated in the store in euros, including all taxes, and confirmed at the checkout. The store is not obliged to apply prices found in other stores or on the Internet.

Payment is made:

• in full, using the payment methods and currencies accepted and indicated at the cash desk. Payment in foreign currencies will incur charges payable by customers.
• in full or in instalments using the Galeries Lafayette Mastercard credit card. The terms and conditions of these payment facilities are detailed in store. The GALERIES LAFAYETTE MASTERCARD credit card is optional and linked to a renewable credit facility. It can be applied for in Galeries Lafayette stores and is issued, subject to review and acceptance of the application by the lender BNP Paribas Personal Finance S.A., with capital of €546,601,552. Registered office: 1, Bd Haussmann 75009 Paris – 542 097 902 RCS Paris – ORIAS No.: 07 023 128 (www.orias.fr), trading under the Cofinoga brand. The Galeries Lafayette Mastercard credit card can be used in accordance with the terms and conditions set out in the credit agreement provided at the time of subscription. The choice of payment options constitutes a special use of the renewable credit facility within the limits of the amount available, repayable over the chosen term. The monthly payments for the special use are added to those for any current and subsequent use of the renewable credit facility.
• in three instalments, by credit card. This payment in instalments is handled by FLOA BANK, our partner, and customers wishing to pay by this method are invited to refer to FLOA BANK’s terms and conditions of sale before making any purchase. The request is made directly at the checkout and the customer is asked to fill in their financing request and provide the necessary information.

Customers who request payment for their purchases in instalments have, in accordance with Article L222-7 of the French Consumer Code, a period of 14 days to withdraw from this offer. During this period, the items may only be delivered to the customer at their express request. Once the customer takes immediate possession of the item(s) paid for in this way, they are deemed to have made an express request and are informed that exercising their right of withdrawal from the offer of payment in instalments only automatically terminates the contract of sale of the goods if it occurs within three days of the use of the offer of payment in instalments under the conditions set by Floa and as described in the General Terms and Conditions of ‘Payment in Instalments’ accepted at the time of purchase. In such a case, the customer must return the products paid for using the payment in instalments offer to the store without delay. If the customer wishes to keep the product, they must pay the amount in full by any means of payment accepted in store.

Cash payments are limited to €1,000 for French residents and €10,000 for non-residents. These limits also apply to gift card payments.

3. Promotions and rules for combining offers

Unless otherwise stated, promotions and offers cannot be combined and offers are generally not valid for sale items. Some promotions may be reserved for certain customers; the terms and conditions for these offers are available in store.

During promotions reserved for a portion of the customer base, the price charged to customers not included in the promotion is the advertised price.

In the event of cumulative discounts expressly indicated, the first discount must be applied first, followed by the second discount on the remaining balance.

4. Receipt printing

The receipt issued at the time of purchase is essential in order to benefit from all the services offered by the store (alterations, hands-free shopping, etc.) and to take products from the store.

Receipts, credit card receipts and, where applicable, promotional coupons will be sent in electronic format to the customer at the email address provided for this purpose.

In the event of a special promotional offer or one aimed at a specific customer base, promotional coupons will be printed.

If the customer declines the electronic format, receipts will be printed and provided to the customer.

The email address provided may only be used for commercial prospecting purposes if express consent has been given.

The exercise of the customer’s rights is governed by Article 13 of these Terms and Conditions with regard to the processing of personal data and the privacy policy.

5. Services offered in store

The store offers various services, including alterations and tax refunds. The terms and conditions of these services are available in store.

Unless otherwise specified, items entrusted to Galeries Lafayette as part of its services must be collected by the customer no later than two months after the date of deposit, failing which Galeries Lafayette shall no longer be responsible for their safekeeping.

Tax exemption is a service available under the conditions defined in store for customers who are eligible in accordance with French and EU law.

6. Provisions applicable to orders for products unavailable in store

The customer agrees to pay the full or partial price of the product at the time of ordering. Any sums paid in advance are considered deposits. In the event of any outstanding balance, the customer must pay the full amount before delivery.

When placing an order, the customer acknowledges that Galeries Lafayette is unable to immediately confirm the availability of the product ordered. Galeries Lafayette will confirm the availability and estimated delivery date of the product after the order has been placed. The customer may cancel the order up to the date the parcel is dispatched by the store.

For customised products, an estimated delivery time will be provided to the customer when the order is placed.

Customised special orders are final and cannot be cancelled.

The customer agrees to accept delivery of their order and pay the balance.

1. Ordering products with home delivery

The product will be delivered to the address provided by the customer when placing the order. The customer will receive a call or text message from Galeries Lafayette to arrange a delivery date. Parcels are delivered upon signature.

The transfer of risk occurs upon delivery, at the time the product is handed over. The customer undertakes to be present at their home or to have delegated the delivery of the product to a trusted person.

Customers are strongly advised to check the condition and contents of the package upon delivery. If the package appears damaged or opened, customers are strongly advised to note this on the electronic delivery receipt provided by the delivery driver. If the package appears empty, customers must refuse delivery and contact Galeries Lafayette customer service. Any complaint relating to an apparent defect or damage upon delivery of a product must, in order to be valid vis-à-vis the carrier, be addressed without delay upon receipt of the products, by email or letter addressed to Galeries Lafayette customer service.

In the event of damage, the customer shall describe it in detail on the return slip.

In the event of refusal to accept delivery or return of the product for the reasons mentioned above, the customer is invited to contact customer service.

In the event of order cancellation (product unavailable, order cancellation by the customer before shipment of the product, refusal of delivery by the customer for the reasons set out above), the customer will be entitled to a refund.

2. Ordering products for collection in store

The product will be delivered to the store where the order was placed only. The customer will receive a call or text message from Galeries Lafayette to arrange a collection date.

The product must be collected within 15 days of receiving the text message informing the customer that the product is available. At the time of collection, the customer must present their order form and the store reserves the right to verify the customer’s identity by requesting original identification.

If a third party arrives at the store in place of the customer with the necessary document for collection, that person is presumed to be authorised to collect the goods. The customer releases the store from any liability relating to the collection of the goods in this case. The customer’s purchases will be handed over to the third party.

The entire order will be checked with the customer and will be considered compliant and complete after signature by the customer.

After this 15-day period has expired, Galeries Lafayette can no longer guarantee the availability of the product and the product will be made available for sale again.

If the order is customised, the customer must pay for it in full. These orders cannot be cancelled.

If the order is not customised, Galeries Lafayette will retain the deposit as a holding fee and the product will be put back on sale.

In the event of order cancellation (product unavailable, order cancellation by the customer before collection from the store, expiry of the collection period), the customer will be entitled to a refund.

7. Hands-Free Shopping Service
   1. Definition of the Hands-Free Shopping Service

2. Customer journey

When paying for their purchases at the checkout, customers confirm that they wish to use the Hands-Free Shopping service.

The seller shall enter the contact details requested in advance from the Customer.

Either: – the customer is already listed in the customer database, the sales assistant scans the loyalty card and the customer’s details are recognised. – the customer is not listed in the customer database and must provide the details requested by the sales assistant, namely: title, surname, first name, telephone number and/or email address; for deliveries, the full postal address and email address are mandatory.

Purchases are placed in a sealed bag and numbered with a unique identification number to ensure that the customer’s purchases are tamper-proof and traceable.

– In the case of a store pickup: this bag will be delivered later at the pickup counter by the store staff. – In the case of a delivery, the bag will be sent directly for delivery to the address provided by the Customer.

At the end of their shopping trip:

Either the customer goes to the collection counter located in the basement of the store. They present their unique identification code to the store staff in order to identify themselves and collect their purchases after signing in the app.

The identification code provided to the customer is unique, personal and non-reusable. The customer undertakes to keep their code confidential. Each time the customer uses the service, a new code will be provided.

Pick-up times are as follows: 9.30 a.m. to 7 p.m. Monday to Saturday and 11 a.m. to 7 p.m. on Sundays.

Or the customer chooses to have their purchases delivered and provides the seller with their contact details and delivery address in the app.

The areas eligible for delivery are as follows: – Paris and inner suburbs – Outer suburbs – France outside the Ile-de-France region – European Union

The Hands-Free Shopping service will close for deliveries 30 minutes before the store closes.

Any delivery charges will be collected at the cash desk according to the following rates:

		Loyal Customer	Non-Loyal Customer*
			– €600	+ €600
Paris + Inner Suburbs (92/93/94)	ALL DELIVERIES: SAME DAY / D+	€0	€25	€0
Greater Paris (77/78/91/95)	D+	€0	€15	€0
France excluding the Paris region	D+	€15	€15
European Union	D+	€30	€30

* Total amount spent on all Hands-Free Shopping receipts.

3. Special cases

• Pick-up at the counter is carried out by a third party other than the customer:

The customer receives a unique identification number for their purchases to enable them to collect them from the counter. The customer may, at their own risk, send a third party to collect their purchases, provided they have given them the unique identification number required for collection. Staff will not hand over any purchases without this identification number.

The individual presenting themselves instead of the customer with the customer’s identification number is presumed to be authorised to collect the order. The customer releases the store from any liability relating to the collection of the products in this case.

The customer’s purchases will be handed over to the third party upon presentation of proof of identity.

• Purchases not collected within 2 months:

Purchases that are not collected within two months of purchase will be handed over to the lost property service of the City of Paris. In this case, the customer waives all rights of recourse against the store.

8. Product exchange and refunds

Unless otherwise stated, unused products can be returned to the store in their original packaging up to 30 days after purchase, upon presentation of the receipt or invoice.

After verification and, if necessary, assessment of the product, the product will be refunded using the same payment method used for the purchase.

Please note: – If payment is made in three instalments, the refund will be made by FLOA BANK, which has been appointed by Galeries Lafayette to refund the products. – If payment is made using a gift voucher or gift card (multi-store or single-store), the refund will be made in the form of a Galeries Lafayette gift card.

Products that have been exchanged or refunded must be suitable for resale.

A product may be tried on but not worn. Any product that is incomplete, damaged, used, spoiled, dirty or even partially consumed cannot be exchanged or refunded.

Certain items are not covered by this offer, including but not limited to: – products that have been specially ordered, altered or personalised, – lingerie (without its protective packaging), shoes without their box, bedding removed from its packaging, audio or video recording devices or unsealed software, earrings, etc.

9. Warranties

The customer acknowledges that they have read and understood the product specifications before making their purchase.

For coloured products, shades may vary from one batch to another, and colour accuracy cannot be guaranteed. These products may also fade. Product dimensions may also vary by + or – 2 cm from the dimensions in the supplier’s catalogue.

Legal warranty: Galeries Lafayette Haussmann is responsible for the legal warranty and can be contacted at the following address: Galeries Lafayette Haussmann 40 bld Haussmann 75446 PARIS Cedex 9 France

Or by email to: [email protected], Or via the contact form: https://haussmann.galerieslafayette.com/service-clientele/. And by telephone on: 01.42.82.38.08.

All products sold in the store are covered by the legal guarantee of conformity covering defects not resulting from normal use or mishandling by the customer.

“The consumer has a period of two years from the date of delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared. “Where the contract for the sale of goods provides for the supply of digital content or a digital service on a continuous basis for a period exceeding two years, the legal guarantee shall apply to that digital content or digital service throughout the period of supply provided for. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it occurred. “The legal guarantee of conformity requires the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods. “The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience to them. “If the goods are repaired under the legal guarantee of conformity, the consumer shall benefit from an extension of the initial guarantee of six months. “If the consumer requests repair of the goods but the seller insists on a replacement, the legal guarantee of conformity shall be renewed for a period of two years from the date of replacement of the goods. “The consumer may obtain a reduction in the purchase price while retaining the goods or terminate the contract and receive a full refund in exchange for returning the goods if: “1° The trader refuses to repair or replace the goods; “2° The repair or replacement of the goods takes place after a period of thirty days; “3° The repair or replacement of the goods causes significant inconvenience to the consumer, in particular where the consumer bears the costs of returning or collecting the non-compliant goods, or where they bear the costs of installing the repaired or replacement goods; “4° The non-compliance of the goods persists despite the seller’s unsuccessful attempt to bring them into compliance. “The consumer is also entitled to a price reduction or to terminate the contract if the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In this case, the consumer is not required to request repair or replacement of the goods beforehand. “The consumer is not entitled to terminate the sale if the lack of conformity is minor. “Any period during which the goods are out of use for repair or replacement suspends the warranty that remained in force until the goods were returned in good condition. ’The above rights result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code. “Sellers who act in bad faith to prevent the implementation of the legal guarantee of conformity are liable to a civil fine of up to €300,000, which may be increased to 10% of their average annual turnover (Article L. 241-5 of the Consumer Code). “The consumer also benefits from the legal warranty against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are retained or to a full refund upon return of the goods.”

If the product cannot be brought into compliance at the place where it is located, it must be returned to the brand.

The customer may be responsible for sending the goods by post, provided that the costs incurred are not disproportionate.

Commercial warranties: In addition to the legal warranty, certain products may be covered by a commercial warranty offered by their manufacturer, to which Galeries Lafayette is not a party.

The scope and duration of this warranty varies depending on the manufacturer.

The customer can consult the terms and conditions of these warranties on the manufacturer’s website and/or in the product instructions.

To benefit from the commercial warranty, the customer must contact the brands that have granted the commercial warranty.

Galeries Lafayette cannot be held liable in the event that the manufacturer refuses to honour its commercial warranty.

10. Spare parts

In the absence of specific information about the product, Galeries Lafayette has not been informed of the availability of any spare parts.

Information about the environmental qualities of products may be available in-store. Customers are invited to ask at the store service desk for further details.

11. Electrical product return policy – 1 for 1

In accordance with the provisions of Article R 541-163 of the French Environmental Code, if a customer purchases: – an electrical or electronic household appliance; – a piece of furniture, an upholstered seat or bedding product, or a textile decoration item,

A used product of the same type and within the quantity sold may be returned free of charge to the store.

Customers should check with Galeries Lafayette sales staff.

Galeries Lafayette may refuse to take back electrical and electronic equipment that, as a result of contamination, poses a risk to the safety and health of its staff. In this case, Galeries Lafayette may offer an alternative solution.

12. Complaints and mediation service

Any complaints should be addressed to the store’s customer service department at the address below, which will handle and follow up on them. Galeries Lafayette Haussmann – Customer Service Department 40 Bld Haussmann TSA 44100 75446 PARIS Cedex 9 France Tel: 01.42.82.38.08 Email: [email protected] Contact form: https://haussmann.galerieslafayette.com/service-clientele/.

In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, Galeries Lafayette adheres to the e-commerce mediation service of the FEVAD (Federation of E-commerce and Distance Selling), whose contact details are as follows: FEVAD Consumer Mediator, BP 20015, 75362 Paris, Cedex 8, France.

After customers have taken initial steps in writing with Galeries Lafayette customer service, the mediation service may be contacted for any consumer disputes that have not been resolved. To find out how to contact the mediation service, please visit the following website: http://www.mediateurfevad.fr/

13. Personal data and telephone marketing

Personal data may be collected when you visit the store and may be used by Galeries Lafayette for statistical purposes to help them better understand their customers and improve the quality of their service.

If the customer has agreed, the personal data collected will also be processed by Galeries Lafayette for the purpose of communicating commercial offers and/or improving and personalising customer relationship management. Only Galeries Lafayette and companies within the Galeries Lafayette Group and/or their partners are recipients of the information provided.

In accordance with the French Data Protection Act, customers have the right to access, rectify or delete their personal data at any time, as provided for by law, which they may exercise as follows:

• either by modifying their personal information themselves in the ‘My Account’ section accessible on the Website,
• either by contacting customer service and requesting that their customer data be modified or deleted,
• or, finally, by writing to GALERIES LAFAYETTE MANAGEMENT – CNIL Correspondent – TSA 23 000, 27 rue Châteaudun, 75009 Paris, France, or by sending an email to [email protected].

Depending on the choices made when creating or viewing their account, customers may agree to receive commercial offers from Galeries Lafayette and/or their Partners, or to be informed of special offers via email and/or text message.

If the customer no longer wishes to receive these offers, they may request this at any time by clicking on an electronic unsubscribe link available in the emails, by sending a text message to this effect, or by modifying their account settings directly on the website.

The Galeries Lafayette privacy policy is available at customer service and can be accessed at https://haussmann.galerieslafayette.com/politique-de-vie-privee-septembre-2023/.

14. Video surveillance

In order to ensure the safety of persons and property, the store is equipped with a video surveillance system with recording (French Law No. 95-73 of 21 January 1995).

For any requests regarding image access rights, the customer may contact the Security Manager.

15. Liability

The store and, more broadly, Galeries Lafayette cannot be held liable if the non-performance or poor performance of its obligations is attributable to the customer or to a case of force majeure.

The store and, more broadly, Galeries Lafayette cannot be held liable for any direct or indirect consequences of any malfunction of the customer’s devices/email accounts, beyond their control, which may affect the customer’s ability to collect their purchases, regardless of the cause of such malfunction.

The store and, more broadly, Galeries Lafayette cannot be held liable for any direct or indirect consequences of any malfunctions in the delivery services used to deliver to customers, regardless of the cause of such malfunctions.

16. Disputes and jurisdiction

These terms and conditions are governed by French law. Only the French version of these terms and conditions of use for the Mes Galeries loyalty programme is legally binding.

Any dispute arising from the interpretation or execution of these terms and conditions and their consequences shall be brought before the competent courts.