Any question?
The Galeries Lafayette Paris Haussmann Customer Service can be contacted from Monday to Saturday from 10am to 8.30pm and on Sundays and public holidays from 11am to 8pm. By telephone on +33(0)1 42 82 34 56 or via our contact form.
Frequently Asked Questions
Our FAQ section provides simple answers to frequently asked questions.
What are the opening hours of the Galeries Lafayette Paris Haussmann store?
The Coupole and Men's stores are open Monday to Saturday from 10am to 8.30pm and on Sundays from 11am to 8pm. The Gourmet store is open Monday to Saturday from 9.30am to 9.30pm and on Sundays from 11am to 8pm.
Please consult our Plan my Visit page to find out the exceptional opening hours of your Galeries Lafayette store on public holidays.
How do I access the terrace of Galeries Lafayette Paris Haussmann?
From the Eiffel Tower to the Montmartre district, the Galeries Lafayette terrace offers you a breathtaking view of Paris. To get there, take the escalators to the 8th floor during the store's opening hours. For more information, see the page on the Terrace.
What payment methods do you accept?
To facilitate your transactions in complete security, we accept several methods of payment in store:
- Cofinoga card
- Cash: Euros
- Vouchers and gift cards
- Bank cards: Visa, Mastercard, American Express, JCB, Union Pay
- PayPal and bank transfer
- Alipay and Wechat pay
How can I benefit from tax refunds when making a purchase in a store?
Galeries Lafayette offers a tax refund service for items purchased in-store. In order to be eligible for a VAT refund of up to 12%, several conditions must be met: purchases must exceed €100 in-store, you must reside outside the European Union and be over 16 years of age. More information on the Tax Refunds page.
What activities to do in Paris?
Fashion shows, shopping, restaurants or history, Paris is a city rich in original activities. The team at our Tourist Information Office is at your service to help you organize your stay in the capital. This space also allows you to buy tickets on the spot for a wide selection of activities.
Bien plus qu’une simple destination shopping, aux Galeries Lafayette nous vous proposons des expériences inédites pour découvrir l’art de vivre à la française : atelier macaron, cours de cuisine, défilé et bien d’autres encore. Réservez vos activités parisiennes sur notre page. Much more than a mere shopping destination, at Galeries Lafayette we offer you unique experiences to discover the French art of living: macaroon workshop, cooking classes, fashion shows and much more. Book your Parisian activities on our page.
Do you offer a personal shopper service?
Yes, we offer a Personal Shopping service free of charge for purchases of €1000 or more. Our team of personal shoppers is at your disposal to advise and assist you throughout your shopping experience. For more information, please visit the Personal Shopping page.
What is the Hands-Free Shopping service?
Hands-free shopping is simple and free of charge, allowing you to shop without being encumbered by bags. Once you have finished shopping, you can request home delivery or pick up all your purchases at the Click & Collect area (floor -1). For more information, please visit the Hands-free Shopping page.
Where can I find the list of brands available at Galeries Lafayette?
All the brands available in your Galeries Lafayette Paris Haussmann store can be found on the Brands page. You can also see where the brands are located using the store map.
Which restaurants should you visit in Paris?
The department store has several dining areas where you can have lunch or enjoy a sweet or savory gourmet break during your shopping trip. Galeries Lafayette Paris Haussmann offers a wide range of cuisines, ideal for discovering specialties from around the world. French, Asian, Mediterranean flavors, gourmet restaurants or snacks on the go, our Parisian chefs will provide you with an unforgettable culinary experience, whatever your desires. Find the full range on our restaurants page.
What is the Wellness Galerie?
The Wellness Galerie is located on level -1 of the Galeries Lafayette Paris Haussmann store. It is a space dedicated to well-being and beauty, bringing together a selection of the best experts in these fields. Treat yourself to a unique and personalized experience to take care of yourself and recharge your batteries. Discover the full range of treatments and book your services at: https://wellness.galerieslafayette.com/en
What are Galeries Lafayette’s CSR commitments?
For several years now, Galeries Lafayette has been committed to more responsible fashion, with its Go for Good selection, but also with numerous initiatives and services to be a player in more responsible fashion.
The drivers of our CSR approach include:
- The Go for Good selection: Promoting more responsible fashion means offering more and more ways to consume fashion differently. Thus, through our Go for Good selection, nearly 800 brands offer products with a lower impact on the environment online and in-store.
- The [RE]STORE: This space dedicated to second-hand and vintage goods offers a selection of unique items to encourage a more circular fashion industry and give products a second lease of life. Located on the 3rd floor of the Coupole store.
- Rounding-up at checkout: Galeries Lafayette provides long-term support to partner associations working on issues such as more responsible fashion, women's rights and the fight against insecurity – Emmaüs Défi, Fondation des Femmes, Casa 93 and Cékedubonheur.
More information on our commitments.
Your data is collected by GALERIES LAFAYETTE HAUSSMANN, the data controller, for the purposes of customer relationship management, statistics, surveys and satisfaction surveys. Your data is intended for GALERIES LAFAYETTE HAUSSMANN, the companies of the Galeries Lafayette Group and their authorized subcontractors, some of which may be located outside the European Union. This sharing of data between the brands of the Galeries Lafayette group is carried out in order to improve our brands' knowledge of customers, improve our offers and your satisfaction. You have the right to access, rectify and delete your data, which you can exercise at any time by sending an email to: relaiscil@galerieslafayette. To find out more about our Cookies and Privacy policy, click here.
