Shop and receive a 12% VAT refund (excluding bank fees) directly in store for purchases over 100.01€.
Visit the Tax Refund Area on the 1st floor of the Coupole Store and enjoy a personalized refund experience.
Opening hours: 10am – 8:15pm
Contact us : [email protected]
Tax Refund: Conditions required
Who can benefit from it ?
In order to benefit from the tax refund, you must meet the following conditions:
- Be a resident outside the European Union.
- Be 16 years old or older.
- Stay in the European Union for less than 6 months.
- Have your original passport and if required a residence permit* when creating your account.
*Valid documents: Schengen visa, residence permits (green card, consular card, etc.). For dual-nationality customers, both pvalid for customers leaving the European Union from France)
Eligible purchases
- Purchases over €100 made in Galeries Lafayette*
- Purchases must be for personal use and fully paid for by the person named on the tax refund form.
- Purchases of services and purchases made on galerieslafayette.com are excluded from the eligibility.
- Products must be exported in their original packaging.
*Paris Haussmann, Annecy, Beaugrenelle, Biarritz, Bordeaux, Carré-Sénart, Champs-Élysées, Clermont-Ferrand, Lyon Bron, Lyon Part-Dieu, Metz, Montpellier, Nantes, Nice Cap 3000, Nice Masséna, Strasbourg, Toulouse
Refund methods
You have 3 days including the first day of purchase to complete your tax refund form with all your original receipts. 3 refund methods are available:
- Bank card*
- Immediate cash in store upon presentation of your credit card**
- Alipay
- Cash at the airport available at Roissy-Charles-de-Gaulle, Orly, Bordeaux, Marseille and Nice airports
*(6 months of validity. Last name & first name must match those on the passport)
**(6 months of validity. Last name & first name must match those on the passport. Only valid in Paris Haussmann store for customers leaving the European Union from France)
An app dedicated to VAT refund
Experience a new way to create your VAT refund form—effortlessly and on your own.
Get you tax refund easily with our innovative digital solution. Create your VAT refund form in just a few clicks, directly from your smartphone. Save time, enjoy a simple and intuitive app, and track all your refunds in one place. Download GOTAXFREE by Galeries Lafayette now and travel with peace of mind.
Track your VAT refund 💵 :
You can track your refund in real time:
- Online on the Galeries Lafayette website
- By scanning the QR Code in-store
- Via the GOTAXFREE by Galeries Lafayette app
*For further information, visit the website : www.douane.gouv.fr
Contact INFO DOUANES at : 0 811 20 44 44 and from abroad : +33 (0)1 72 40 78 50
*See in-store for details. Valid only for customers departing the European Union from France.A credit card is required to receive an in-store cash refund.
