Tax refunds

Shop and receive a 12% VAT refund (excluding bank fees) directly in store for purchases over 100.01€.
Visit the Tax Refund Area on the 1st floor of the Coupole Store and enjoy a personalized refund experience.
Opening hours: 10am – 8:15pm
Contact us : [email protected]

Tax Refund: Conditions required

Who can benefit from it ?

In order to benefit from the tax refund, you must meet the following conditions:

• Be a resident outside the European Union.
• Be 16 years old or older.
• Stay in the European Union for less than 6 months.
• Have your original passport and if required a residence permit* when creating your account.

*Valid documents: Schengen visa, residence permits (green card, consular card, etc.). For dual-nationality customers, both pvalid for customers leaving the European Union from France)

Eligible purchases

• Purchases over €100 made in Galeries Lafayette Coupole, Men’s, Home & Gourmet and the Shopping and Welcome Center.
• Purchases must be for personal use and fully paid for by the person named on the tax refund form.
• Purchases of services and purchases made on galerieslafayette.com are excluded from the eligibility.
• Products must be exported in their original packaging.

Refund methods

You have 3 days including the first day of purchase to complete your tax refund form with all your original receipts. 4 refund methods are available:

• Bank card*
• Immediate cash in store upon presentation of your credit card **
• Alipay
• Cash at the airport available at Roissy-Charles-de-Gaulle, Orly, Bordeaux, Marseille and Nice airports

*(6 months of validity. Last name & first name must match those on the passport)
**( 6 months of validity. Last name & first name must match those on the passport. Only valid for customers leaving the European Union from France)

An app dedicated to VAT refund

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Find out more

*For further information, visit the website : www.douane.gouv.fr
Contact INFO DOUANES at : 0 811 20 44 44 and from abroad : +33 (0)1 72 40 78 50

*See in-store for details. Valid only for customers departing the European Union from France.A credit card is required to receive an in-store cash refund.